I made a payment online to our credit card through Chase Online but it turned out it wasn’t enough so I went back to edit the payment. Well I can’t edit, cancel or add another payment for another three days. So I call their customer service line and they confirmed the same thing. I can’t make another payment for another three days! I asked the customer service agent if there were any other options for payment and the only other way was for me to make the payment from another checking account or to call back when I get the finance charge.
What a scam, prevent people from making their payments and get them with a finance charge. I love this world.
I am very upset about this. it’s ridiculous. no wonder people get themselves into trouble. I got busy one month and now we are in a predicament.
Comment by monica — July 22, 2008 @ 11:07 am
I’d cancel this card, or demand to speak to a manager.
Comment by Dave — July 22, 2008 @ 12:14 pm
We will if they don’t revoke the charge.
Comment by Ryan — July 22, 2008 @ 12:34 pm
Wow, what B.S. I wish I could say that I haven’t had this experience before. But alas, they are the only ones that do this.
Comment by Jon — October 1, 2008 @ 3:57 pm