Good Customer Service Experience from Qdoba

Anyone who knows me knows I am a Qdoba addict. I not only love their burritos but their no nonsense approach to ordering. They get you in and out in a hurry. It’s good for them and it’s good for their customers.

Today at one of their downtown Pittsburgh locations rather than stop the line from moving while they waited for their register to restart they gave each customer their lunch for free.

They know why people choose Qdoba for lunch and didn’t want something like a cash register failure to change that.

comments

  • http://www.twitter.com/kirbypuckett Scott

    I prefer Chipotle, but that’s a solid story. I love good customer service stories, you rarely hear them from chains so +1 to Qdoba!

  • http://www.neuski.com Tyler

    I feel sorry for the guy that was the first one paying again.

  • Mike

    Haven’t been to Qdoba since Moe’s opened in Market Square…nice hear a good cust service story.

  • Ryan

    Tyler, they were being really sneaky about it so as not upset anyone. She just said to me, “you’re all set” and slid my burrito across the counter. I looked back at her and said, “seriously?” with an inquisitive look on my face.

  • http://exanimo.com matthew

    This is awesome. I already go to Qdoba all the time, but this makes me want to bump my next visit up to now.